COVID-19 SECURE

COVID SECURE

customer notice

New Rules from 19 July 2021

Guidance from Monday 19 July 2021

We are all looking forward (albeit with a little trepidation) to the relaxation of the COVID-19 restrictions from Monday 19 July. We will be happy to take bookings of any size and let you chat to your friends on another table. However, at the Falcon, we have decided not to make too many changes all at once.

To keep our staff, customers and guests as safe as we can our team will continue to wear face masks inside the hotel. You are not required to do so but are more than welcome to join us in keeping them on when moving around the hotel.

We are leaving our inside tables in their current socially distanced positions.

We ask all customers to continue to enter the hotel via the main entrance and wait to be seated by our host. We’ve grown fond of this personal touch!

It is no longer a requirement to collect contact information from every customer, but our QR code will be displayed, and we ask those of you with the app to scan in on arrival.

Behind the scenes our team will continue to take their temperature on arrival, wash their hands regularly and isolate if required to do so. We will continue with our regular cleaning schedule of the public areas throughout the day.

Sanitiser will be available throughout the hotel for everyone’s use.

We look forward to a safe and healthy summer in Bude!

Covid-19 Customer notice

We are now open for dining and overnight stays. Welcome back!

Our hotel reservations phoneline is open from 9am – 5pm daily or you can email us at any time.

Call: 01288 352005 (option 1)           Email: bookings@falconhotel.com

Our dining reservations phoneline is open from 10am – 8pm daily. Call: 01288 352005 (option 2) 

Online reservations for accommodation can be made at any time here and emails may be sent to bookings@falconhotel.com. We will respond to emails as soon as we are able.

We look forward to seeing you soon!

the finer points…

You can book your stay online at www.falconhotel.com or by calling our hotel reservations team at 01288 352005 between 9:00 a.m. and 5:00 p.m. We recommend before booking your stay that you read through our COVID-19 Secure procedures to ensure you understand all the actions we have in place to keep you safe during your stay.

If you have any concerns about your time with us, our team will be happy to talk to you further about these.

  • We request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. The symptoms include; a new continuous cough, high temperature, or loss of smell and taste
  • We have a contactless check-in process. 3 days prior to your arrival we will email or contact you with all the necessary information about your stay, our latest Covid-19 management processes and information about the local areas.
  • We request that if you are displaying any symptoms of Covid-19 that you call us to postpone your visit to the hotel. The symptoms include; a new continuous cough, high temperature, or loss of smell and taste
  • All guests will be asked to enter the hotel through the main front door.
  • Guests will be greeted and welcomed by a host who will direct them to where they would like to go.
  • All guests should practice social distancing wherever possible when inside the hotel.
  • We have in place signage throughout the hotel detailing the guidelines we have in place to protect you and our staff.  
  • Hand sanitiser will be provided at the hotel entrance and throughout the property. We would ask you to use these before entering the hotel.
  • The lobby in the hotel has been reconfigured and marked out to ensure social distancing can always be maintained.
  • We have added a screen to our reception desk so we can all keep our distance. We request only 1 party member per booking approach the desk. 
  • Please note we have thermometers at reception should you feel concerned at any point during your stay.
  • Our check-in process has been streamlined to allow for a fast and reduced-contact experience. All you have to do is collect your key (which will have been wiped and is in a pre-sanitized envelope) from the front desk.  Our check-in time remains the same from 14:00 weekdays/15:00 weekends.
  • We will be keeping a temporary record of hotel residents for 21 days to assist the NHS Test and trace programme if required
  • During these times unfortunately, we have been advised against handling your luggage or belongings or showing you around the hotel or to you room. If necessary, luggage can be placed by the guest on the Bellboy and taken up to the guest’s room by hotel staff at a later time.  The trolley would be left at the guest’s door.  When you have taken the luggage off the trolley you can call down to reception for pick-up
  • All surfaces, door handles and equipment will be regularly cleaned and sanitized throughout the day by our housekeeping team
  • If you have any special requirements, please let us know before you arrive or if you have any questions throughout your stay simply dial 0 from the phone in your room
  • We are continuing to wear face masks to protect our guests. We invite all guests to do the same when moving around inside the hotel.

  • We have set up hand sanitisers throughout the hotel for guest use and we would ask that these are used when entering the hotel

  • Extensive cleaning of shared surfaces will be conducted throughout the day by our housekeeping team
  • We have equipped our washrooms with sanitising handwash and disposable hand towels as a safer alternative to hand dryers.
  • We ask that guests who are staying with us use the bathrooms in their bedrooms to minimize queuing for washrooms in the public areas
  • Guests are welcome to use the lift but we request that they are occupied by only 1 household at a time. Product will be available to wipe control buttons down.
  • When walking through the hotel we would ask that you please use your consideration by keeping a social distance of a minimum of 2m between yourself and other guests walking in the same direction. If moving in a different direction we would ask guests to give way to those already in the corridor or pass back-to back.
  • We have put in place floor markings and guidance signage throughout the hotel to assist. 
  • Every guest bedroom and en-suite will be fully sanitised before each stay and sealed to ensure no contamination occurs prior to your arrival.
  • Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture is sprayed with an approved sanitising solution, which is effective in killing Covid-19 but otherwise harmless to you and us.
  • Welcome packs will be in the room prior to arrival
  • Linens, towels and robes are professionally washed on a high heat, with added sanitisation.
  • Any printed material has been laminated and sanitised before and after your stay.
  • Our housekeeping teams undergo strict sanitisation prior to starting work and will wear the appropriate PPE during cleaning.
  • Should you prefer, housekeeping will not enter you room during your stay. You will be asked by the reception team prior to check-in

Food and drink can make a holiday.  We have a new head chef Michael Dodson (aka Magic) who has been working hard to develop simple but delicious dishes that can be produced within the confines of social distancing in the kitchen and without risk of cross contamination.  He is also anxious to bring back some Falcon Favourites our version of comfort food.    He has also introduced to the Falcon a new line of home baked Pizzas.

We are fortunate to have several options for dining (Coachman’s Bar and Grill, the newly renovated Breakwater Brasserie, the Gallery, outside terraces and fabulous Secret Garden).   You can dine with us feeling assured that we have in place precautions to minimise the spread of Covid-19 and keep you and your fellow diners safe.

 

Breakfast

 

Hotel residents will be offered an a la carte buffet breakfast to enjoy during their stay (Daily 8:00 am to 10:00 pm).  Reservations will be required at the time of check-in so that we can better manage the flow of guests    (Breakfast will be open to non-residents.  Reservations will be required)

Lunch and Dinner

 

  1. Tables must be reserved indoors by both hotel residents and day guests. Please book in advance to ensure you can get a table.
  2. Seating on the Terrace and in the Secret Garden will be on a first come first served basis. 
  3. There will be table service throughout the hotel for both meals and drink, although you are free to visit the bar.
  4. Hotel residents can dine in their room.  We will ensure that guests know what the hotel protocols for Room Service will be in their welcome kit.
  5. We have created separate entry and exit points to our restaurants where possible, limiting contact and maintaining social distance between all guests and our staff.
  6. Hand sanitising stations will be set up at the entry and exit points and should be used every time you enter or exit dining areas.
  7. We have equipped our washrooms with sanitising handwash and disposable hand towels as a safer alternative to hand dryers. 
  8. We ask that guests who are staying with us use the bathrooms in their bedrooms to minimize queuing for washrooms in the public areas.
  9. Enhanced cleaning protocols will be implemented with focus on surfaces such as bar tops, tables, chairs, counter tills and card machines
  10. Payment will be taken at guest tables by the wait staff.  
  11. We no longer have to collect NHS Test & Trace data from each of our guests. However, we do have the QR code in prominent places and ask that you check-in/scan the code if you have the NHS App. 
  12. We request that if you are displaying any symptoms of Covid-19 that you call us to postpone your visit to the hotel.
  1. Arrangements can be made with Reception prior to arrival as to the receipt of the final bill and mode of payment. All of which can be done remotely
  2. To check out, all you need to do is return your room key to the box in reception.
  3. We ask that you use the hand sanitisers at the exits before leaving the hotel

.

We have followed government Covid-19 Secure workplace guidance and introduced:

  1. Increased frequency of handwashing for 20 seconds with water and soap and the importance of proper drying with disposable towels as a safer alternative to hand dryers
  2. Regular back of house cleaning throughout the day
  3. Staggered staff breaks and where possible, small teams on shift
  4. PPE where appropriate
  5. One-way traffic flow for back of house
  6. Reconfigured workspaces and enabled some team members to work from home
  7. Minimized kitchen and front of house interaction
  • All of our hotel teams have been briefed, trained and prepared for re-opening on the new levels of health and hygiene we’re working to. There will be on-going signage back of house to keep this top of mind.
  • We will conduct health check’s of our teams to make sure they are ready and able to return to work.
  • Ongoing vigilance will be covered by Key Managers to ensure everyone who comes to work is symptom free and fit to do so. This includes a daily temperature check on arrival at work and self-certification that they are symptom free
  • Anyone who shows symptoms will be sent home and advised to follow the stay at home guidance for Test and Trace  

Although no longer mandatory, our team are continuing the wear face masks when customer facing. We feel this offers extra protection for our guests and each other. 

We invite all of our guests to wear face masks when moving around inside the hotel.