UPCOMING EVENT: The Falcon Hotel Ale Festival - May 25 @ 5:00 pm MORE INFO

Our People

Our People make the Difference

The Falcon Hotel – family owned and run for nearly 200 years. A quick guide to our long-serving Managers who deliver the Warmest Welcome in The West.

Michael ‘Mad Mike’ Moore

Michael ‘Mad Mike’ Moore, our Head Chef for 28 years, is a superhuman workaholic. He can start cooking breakfast at 6.30am and still be standing 15 hours later finishing dinner service! Michael and his brigade can manage meals for up to 150 guests for a wedding or function in the Acland Suite; 130 covers inside and outside the Coachman’s Bar & Grill; and 50 diners in the Lord Tennyson Restaurant. Perhaps Michael copes with this pressure by abstaining from alcohol and the support of his Christian faith! Michael hates to disappoint guests and goes to extraordinary lengths to accommodate special requests such as a lobster anniversary dinner. He delights in cooking and presenting fish and seafood dishes from the rich waters around Devon and Cornwall, and recipes by Gordon Ramsay. As a child Michael dreamed of playing professional football for his native Birmingham City FC – the team he still supports. As an adult he keeps fit by playing squash and sea-kayaking. He also collects antique German automobiles as well as owning a pre-BMW Mini-Cooper. Michael married a Bude girl and has two grown sons who live locally.

Debbie ‘Officer‘ Hatch

Debbie ‘Officer ‘ Hatch, our Events Manager, is now in her 21st year at the Falcon. Driven, dynamic and dedicated, Debbie is full of extrovert energy as illustrated by her favourite saying: “Crack on!” Debbie took hotel management at college and was then selected as a Trust House Forte management trainee. She met her future husband, Colin, when he too worked at the Falcon. “He understands my total commitment to the Falcon, and knows what it takes, and gives me 100% support,” Debbie says. Debbie’s greatest joy and reward are the many testimonial messages she receives from satisfied guests thanking her and her Function Team for making their special day exceed their wildest dreams. When at home her passions are family, friends and her flower garden. When Debbie was a little girl, she wanted to be a policewoman, a goal she realized when she spent 5 years as a uniformed special constable with the Devon & Cornwall Constabulary, while continuing to work in the hospitality industry. Falcon staffers know that, so they don’t mess around with the straight-from-the-shoulder-tell-it-like-it-is-plain-speaking ‘Officer Hatch’

Graham ‘Busker’ Barker

Graham ‘Busker’ Barker, our Manager of the Coachman’s Bar & Grill, has been with the Falcon a total of 19 years. The son of a music teacher, Graham learned the violin, which he also teaches, in between enjoying ‘busking’ Celtic music with various local groups such as ‘Three Sheets to the Wind’. Graham is passionate about real ales and runs an annual Real Ale Festival at the Coachman’s. Careful not to cross the line, Graham is said to indulge in in flirtatious, teasing banter, which his female colleagues don’t seem to mind. Graham has a very caring side, having been the local Lion’s Club President and organized a beach clean from Widemouth Bay to Sandymouth – a total of five miles. Graham is also the Secretary of the Bude Haven Philanthropic Society. (The BHPS, aka, the Death Club was founded in 1845 by George Brendon I, and still holds its annual dinner at the Falcon Hotel). Graham taught special needs children at Launceston College. Cornish born and bred, Graham met his wife, Essie, when she too was working at the Falcon. If you want to know more about local golf courses, ask Graham because golf is his game,

Katy ‘Dynamite’ Morris

Katy ‘Dynamite’ Morris, our Head of Housekeeping for ten years, is affectionately called “Mini” by her staff and colleagues, but her diminutive size disguises her fireball personality. “I maybe short,” she says, “but so is a stick of dynamite!” Hospitality is in Katy’s DNA: she’s one of five children who pursued careers in this field or married hoteliers, restauranteurs or innkeepers. Ten years of working in every department at various hotels in Cornwall prepared Katy for her role of ensuring guests enjoy a spotlessly clean bedroom. They also revel in her ‘towel art’. She started by creating kissing swans, which honeymooners loved to find on their beds. Far from throwing in the towel at this, she developed new designs and both children and adults now enjoy the variety of peacocks, crabs, dogs and elephants they find when they arrive. Also known as the ‘Happy Housekeeper’, Katy loves to sing while she works alongside her team. As a long-distance runner, Katy has lots of stamina, so hard work comes more to her. Her team have learned that there is a special place for everything, and things have to be in that place. Her passions include music in general and Bob Marley in particular. And, of course, her teenage daughter Kaya

Amanda ‘Tiny Perfect’ Vanstone

Amanda ‘Tiny Perfect’ Vanstone, our Front of House and HR/Office Manager for ten years, is currently on maternity leave while continuing to work part-time as our Marketing Manager. Like Katy Morris, Amanda Vanstone is another “Tiny Perfect”. She is described by her colleagues as a “perfectionist whose goal is to get things just right, through efficient systems and organization”. As a child, Amanda spent her holidays in Bude, and dreamed of one day working in that big white elegant building called the Falcon Hotel. She worked in several hotels in Cheltenham, Instow, and Bude before she fulfilled her dream of coming to the Falcon, where she also got married (as did Debbie Hatch). In between hotels, Amanda worked in Human Resources where she qualified as a C.I.P.D. (Chartered Institute of Personnel & Development). She is obviously keen on qualifications because she is now studying for her A.A.T. (Association of Accounting Technicians). Yet Amanda is already immersed in accounting software like SAGE, Hotel Perfect, and KashFlow; and well as other branches of IT such as Photoshop, Excel and WordPress. Amanda would tackle any additional task thrown at her and still found time for holidays skiing with husband Barry. But with the advent of little Ethan, long-haul trips to exotic destinations like New Zealand, Thailand and Mexico may have to be put on hold!

Amanda ‘Worker’ Wallace

Amanda ‘Worker’ Wallace is our Bar Food Manager and Assistant Function Manager and has worked at the Falcon Hotel for a total of ten years. A dairy farmer’s daughter who later ran her own catering business, which at its peak did five buffets a week, she is no stranger to hard work. Happy, cheerful and caring, Amanda loves weddings and she is dedicated to ensuring that the happy couple’s special day is the best it can be. “My passion is making guests smile,”, says Amanda, “whether by doing something simple like getting them a table without a reservation, or by sorting out the complexities of a day-long wedding with multiples meals and beverages at different venues within the Falcon hotel.” She exemplifies what the staff call the “Falcon Family” as she and Debbie, who recruited Amanda, have known one another since primary school in Holsworthy. Proud of the Falcon’s training and its high standards of guest service, Amanda encouraged her two girls (Beth, aged 18, and Amy, 17) to work part-time at the hotel and absorb its work ethic. Amanda adds, “I want my kids to grow up to respect how my husband Richard and I have built our lives. We both work hard and abhor laziness.” She likes to walk around Bude and Holsworthy, where she found all the fine china dishes we use in the Falcon Afternoon Teas. She also loves to travel and has done long haul to Australia with stops in Singapore and Bali (so Beth could surf; Amy hopes to work in the performing arts industry).

Tricia ‘Grafter’ Rose

Tricia ‘Grafter’ Rose, our current Front of House Manager, has worked at the Falcon for a total of fifteen years. Her dad was a milkman and as a child, Tricia used to get up at 5am to help him do his rounds – even if it snowed! Tricia is yet another staffer with a taste for hard work. And Tricia is always pleased to receive compliments and thanks for exceeding guests’ expectations. She says that “the Falcon staff come here because they want to work here, not because they have to, adding that “all our people help one another and work together as a team”. Tricia is proud of being in charge of all the Receptionists and Front of House; her bubbly, friendly, easy-going, yet thoroughly professional personality suits her job perfectly, which is, of course, to provide the ‘warmest welcome in the west’. Tricia looks too young to be a mother with four grown-up boys and five grand-children. But she is and they keep her busy. Yet after a hard work-week at the Falcon Tricia still has left-over energy to work her large garden and take long cliff walks. The joint passion of ‘Trish’ and her husband Paul is travel, whether short-haul to the Loire Valley in a caravan, or long-haul to New Zealand (her favourite, where her son lives), South Africa (second favourite, where her brother lives), Australia or Canada. Wherever they go they especially treasure water views over rivers, lakes and oceans.

Blair ‘Quirky Kiwi’ Sinclair

Blair ‘Quirky Kiwi’ Sinclair, our Lord Tennyson Restaurant Manager for the last two years is a New Zealander : charming, friendly, funny, energetic, bubbly, spontaneous and happy-go-lucky. Guests respond favourably to being called “folks” by Blair, and enjoy his easy-going chat and repartee. Blair’s favourite word is ‘quirky’. His career in hospitality was sparked by “Cocktail”, the Tom Cruise movie. “What a way to meet girls, and get paid doing it!” Blair’s father worked for the Bank of New Zealand, as a result of which, Blair grew up partly in Los Angeles and Tokyo. Blair served his apprenticeship in New Zealand, becoming Manager of Functions at the prestigious Auckland Club, but wanderlust took him to London (twice), to Sydney (Australia), to Dublin …and to Bude, where he had spent many holidays before moving here. “Travel exposes you to different cuisines, wines, people all of which adds to your knowledge and appreciation,” says Blair, adding, “I still make my mother’s chicken recipe made with honey, soya, chilli and ginger.” His passions include his 8-year-old daughter, Edie, and his rock guitar (garage band anyone?!) Blair still shakes a mean cocktail and advises on the Lord Tennyson wine list which includes some rare labels and vintages, including some wines from New Zealand

Alan Giles

Alan ‘I love to serve’ Giles has been senior waiter at the Falcon Hotel for 24 years. Alan has refused promotions many times, because it would take him away from his passion which is to serve and interact with guests. “This is our stage and we are the performers” Alan says… and what a performer! Alan remembers an astounding number of names of the regulars in his ‘audience’, and most of the football teams they support as well! Building personal relationships is the true mark of someone destined for the hospitality industry, which Alan loved since his time at St Austell College. In fact, his brother and sisters have also been in the hotel business. “I love working as part of the Falcon team, which is the Number 1 hotel in Bude”. Alan adds “I love the comradeship, the teasing and the verbal jokes we play on one another, and sometime with the guests too”. To much applause, Alan appeared as Manuel on the ‘Falcon Towers’ float which won a prize at the 2016 Bude Carnival; he threw to the crowds lining the streets, Falcon chocolates and a very realistic rubber rat on an elastic string! When Alan is not looking after his son Alex (aged 11) he, like his father, collects stamps and enjoys sailing on the Tamar Lakes. Alan supports Everton F.C. in the Premier League, and the local team, Plymouth Argyle F.C.

Rupert ‘Blogger’ Brendon

Rupert ‘Blogger’ Brendon is the Chairman and his whole working life has been wrapped up in the Falcon Hotel and the Brendon Arms. His other successful business career was in marketing, often defined as “understanding and fulfilling consumer needs” – and with a hotel that means meeting and exceeding guests’ expectations. His brother, Piers, is a much published author, whose many books of history and biography, are on display in reception. Rupert wrote these Falcon staff mini-biographies, and also blogs on marketing – see https://rupertbrendonsblog.wordpress.com/ Rupert is passionate about food, wine and travel; the Falcon cellars and wine list selections reflect his knowledge and expertise. He also collects Victorian and Edwardian paintings, some of which hang in the Carriage Room. Rupert is the controlling Shareholder of the Brendon family’s business at both the Falcon Hotel and the Brendon Arms. You can ask him to open a bottle of wine, but please don’t ask him to pull a proper pint. Real ales are his daughter, Sophia’s area of expertise.

Sophia ‘I’ll have a pint’ Brendon

Sophia ‘I’ll have a pint’ Brendon, is MD in charge of Operations, at both the Falcon and the Brendon Arms. After completing a PGCE at St Luke’s College, Exeter in the 1990s, Sophia spent five years running the on-site day-to-day management of the Brendon Arms. She took a different path from the previous and famous landlord, Des Gregory, who for a record 35 years, was known as “the rudest landlord in Cornwall”! Sophia worked very long hours, while maintaining high-quality food and beverages, with exemplary service; that all translates to great value for money for the guest. Sophia has a teenage daughter, Sydney, (7th generation Brendon) who works as a hostess in the summer and loves Bude! Sophia can be seen pulling a proper pint as in this photo except when a major tennis tournament is being televised.

Christine ‘I’ll have a chardonnay’ Brendon

Christine ‘I’ll have a chardonnay’ Brendon is the Manager of HR and Finance. About ten years ago, Chris and Rupert built Captain’s Cottage in Bude, with a novel” upside-down” design. Arguably the upstairs living room/kitchen/conservatory provide the best sea and harbour views on Breakwater Road… and only 50 yards from the Falcon Hotel and Brendon Arms! Chris’ corporate life in marketing also involved managing sales force/trade customer relations and HR, and this expertise is invaluable in her role at the Falcon Hotel, where she is also a key shareholder. A hotel is only as good as its staff, which in the Falcon’s case are outstanding. Chris has worked behind the scenes tirelessly at the Brendon Arms and is doing the same at the Falcon Hotel, where she is described as a very caring and generous people-person. Her favourite tipple is a rich, oaky, buttery-tasting chardonnay!